MerakiOfficial

FAQ’S

SHIPPING +

Meraki Official deliver nationwide with no shipping fees. No returns or exchanges are accepted for international purchases, all international sales are final.

Meraki Official will work to dispatch the Goods the subject of your Order as soon as possible after acceptance of the Order and will notify you by email with the tracking number of consignment as soon as one is available.

Please allow up to 7 business days for delivery in metropolitan areas and up to 10 business days for delivery in remote areas. On a weekend or on a public holiday, the earliest available time for dispatch is the next following business day. Internationally please allow up to 14 days for delivery.

Once Goods have been dispatched, the delivery address cannot be changed so please ensure you have provided the correct details. All deliveries of Goods require a signature upon receipt of delivery so please ensure the delivery address is attended between 9am to 5pm. Deliveries cannot be made to Australian Post Boxes or Parcel Lockers. If you provide a business address for delivery, please specify the name of the business. If no one is available to sign for a delivery, Australia Post will leave an “attempted delivery” card. The parcel will be redirected by Australia Post to your local post office for you to pick up.

INTERNATIONAL SHIPPING
If you are requiring International Shipping, please email hello@merakiofficial.com.au to discuss as shipping rates vary depending on your order items and destination you will be shipping to.

PAYMENT
The payment methods that we accept are Visa, MasterCard and PayPal. No Orders will be accepted until payment has been received in full. We may contact you to verify your personal details before dispatching your Goods for delivery.

RETURNS +

Any Goods returned by a customer to Meraki Official are at the sole risk and cost of the customer. The customer must bear the cost and expense of any loss of or damage to any Goods that are returned.

The customer must, and undertakes to ensure, that any Goods returned to Meraki Official are sent by registered post with an effective tracking facility, and use the labels provided by Meraki Official with the original Order of Goods and include the completed return form.

CONTACT
To make enquiries or otherwise communicate with Meraki Official, please use the following contact details:
Telephone: 0477 821 271
Email: hello@merakiofficial.com.au
MERAKI OFFICIAL
265 STIRLING HWY, CLAREMONT, WA, 6009, AUSTRALIA

SALE ITEMS
Sale items are items that are discounted by 30% or more of the original recommended retail price (RRP). Sale items are final sales and cannot be returned.

Meraki Official does not issue refunds or credit notes for any discounted items including for any items the subject of promotional discounts.International purchases, are final sales and cannot be returned or exchanged.

CONSUMER GUARANTEES
Meraki Official provides full refunds for Goods purchased online if the Goods:
(a) are faulty, not of acceptable quality, or unsafe; or
(b) do not match the description of the Goods given on the Site, or given to you by any Meraki Official representative. Goods that are damaged by you, or showing wear and tear are not faulty. If you believe Goods purchased by you are faulty or do not match the description given by Meraki Official, please contact Customer Care promptly.

Customer Care will provide you with a Return Authorization number (RA#).

Meraki Official reserve the right to repair minor defects in Goods returned as faulty.

You acknowledge and agree that you are obliged to accept Goods which have been the subject of any such minor repair.

CHANGE OF MIND RETURNS
A “change of mind” return means any return by a customer of Goods that are not faulty and have not been misdescribed. Meraki Official accepts change of mind returns for a full refund provided that the Goods were full priced items purchased online, and the following conditions have been met:
(a) the customer has obtained a Return Authorization number (RA#) from Meraki Official within 7 business days of receiving the Goods;
(b) the Goods have not been worn, altered, damaged or washed;
(c) the Goods have all original tags attached to them;
(d) the Goods returned are in their original packaging; If a change of mind return does not meet any one or more of the above conditions, the change of mind return will be rejected.

To ensure items are fit to be returned, we recommend that you:
(a) do not apply any body moisturisers before trying clothing on in order to avoid marking leather, silk, suede and other delicate fabrics;
(b) do not let make-up rub off on garments, and
(c) do not allow jewellery to catch on garments.

EXCHANGES +

If you would like to exchange an item for another size or a different style please email hello@merakiofficial.com.au with details of your request. Only full priced items are eligible for exchange. Sale items are not eligible for exchange.

TO RETURN AN ITEM
If you wish to return Goods please ensure you comply with the specific conditions set out in the Terms and Conditions.

You must first register for a return by emailing hello@merakiofficial.com.au
Once you have emailed hello@merakiofficial.com.au you will receive your Return Authorisation number (RA#) and a return form by email.

The return form must be completed and enclosed with the returned Goods The Goods must be wrapped in the original packaging and returned to Meraki Official, attention: Customer Care by registered post to:
MERAKI OFFICIAL
265 STIRLING HWY, CLAREMONT, WA, 6009, AUSTRALIA

Once your return is received by Customer Care, the Goods will be checked to ensure determine whether the Goods meet with Meraki Official’s returns conditions. If the Goods do meet the preconditions for return you will receive a refund. If the Goods do not meet the returns conditions Customer Care will contact you. For more information regarding returns, please contact Customer Care:
T: 0477 827 271
E. hello@merakiofficial.com.au

PRICING +

All pricing is in Australian Dollars (AUD)

PAYMENT The payment methods that we accept are Visa, MasterCard and PayPal. No Orders will be accepted until payment has been received in full. We may contact you to verify your personal details before dispatching your Goods for delivery.

TERMS AND CONDITIONS +

OUR AGREEMENT

Please read the following Terms and Conditions and our Privacy Policy. Together, these Terms and Conditions and the Privacy Policy constitute the entire agreement (Agreement) between you (the customer) and Meraki Official Pty Ltd (Meraki Official). The Agreement outlines Meraki Official’s obligations in respect of advertising and selling online at this website merakiofficial.com.au (Site) the high fashion women’s clothing (Goods) made Meraki Official, your use of the Site and any order for Goods (Order) that you place using the Site.

By using this Site and by ordering Goods from this Site you agree, by your conduct, to be bound by these Terms and Conditions. We recommend you print this Agreement at the time you place an Order. If you do not agree to all the Terms and Conditions you must not, and are not, permitted to use the Site. In addition, if you cannot meet the Terms and Conditions including any preconditions relating to age, then you must not and are not permitted to use the Site.

MODIFICATIONS TO THE AGREEMENTMeraki Official may in its sole discretion, modify any part of the Agreement at any time by posting a revised Terms and Conditions or Privacy Policy on the Site. You agree that all modifications are effective when posted.

PRIVACY You agree that any information you provide to Meraki Official is subject to Meraki Official’s Privacy Policy.

LIMITATIONS OF USE You agree that you must not do any of the following while accessing or using the Site: (a) obtain access to, interfere with, or use without authorisation any non-public areas of the Site, or the computer systems or network owned or used by Meraki Official;(b) breach or attempt to breach any security measures of the system or network owned or used by Meraki Official;(c) use automated or other means to search the Site;(d) scrape the Site;(e) use the Site to send source identifying information including TCP packet headers or email headers which is false or changed; or(f) interfere with, disrupt or attempt to interfere with or disrupt, the access of any user, host or network, including by sending a virus to, spamming, or overloading the Site, or by scripted use of the Site in such a manner as to interfere with or create an undue burden on the Site.

ELIGIBILITY TO PURCHASE When placing an Order you:(a) must provide your name, phone number, e-mail address, billing information and all other information specified in the order form on the Site;(b) warrant that you are the person referred to in the billing information provided;(c) Authorise Meraki Official to perform a credit check in relation to you;(d) Authorise Meraki Official to transmit or to obtain information (including any updated information) about you to or from third parties including information about your credit/debit card number your credit report and credit worthiness, your identity and the authorisation of the transaction; and(e) warrant that you are over the age of eighteen.

ORDERS You agree that a contract for the sale of any Goods is only formed when: – the Goods are available; – you have placed an Order which complies with these Terms and Conditions, and – Meraki Official has accepted the Order and has communicated its acceptance of the Order by confirmation email to you. You agree that Meraki Official is under no obligation to accept any Order placed by you.

AVAILABILITY Whilst Meraki Official makes every effort to ensure the availability of Goods offered for sale on the Site, Meraki Official cannot and does not guarantee the availability of Goods at any time. You agree that notwithstanding you may place an Order for any Goods, and Meraki Official may have communicated its acceptance of such an Order, in the event that the Goods the subject of the Order are not available you have no rights against Meraki Official in respect of the Order save for a full refund of any amounts which may have been paid by you at the time you placed the Order for the Goods.

ACCURACY Meraki Official uses reasonable endeavours to ensure that all details, descriptions and prices which appear on the Site are accurate however, errors may occur. If Meraki Official discover an error in the price of any Goods that you have ordered, we will notify you immediately and offer you the option to reconfirm your Order at the correct price or to cancel your Order. In the case that we cannot get in contact with you, we will cancel the Order and refund you in full. The Site may contain errors and inaccuracies and we reserve the right to correct any errors or inaccuracies and to update information at any time without any notice. If an order sent from Meraki Official to the customer is not delivered for any reason including due to fault of the courier or delivery service, Meraki Official must, subject the original conditions applicable to acceptance of the Order:(a) replace the item;(b) refund the customer in full, or(c) issue a credit note for the full amount.

DISCLAIMER The information contained on the Site is for general information purposes only. The information is provided by Meraki Official and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk. For the avoidance of doubt, you agree that the display of goods or services for sale on the Site are an invitation to treat and are not a contractual offer for sale. Meraki Official may in its sole discretion reject or not accept your offer to purchase any goods or services for sale on the Site in its sole discretion and for any reason. Meraki Official shall not be liable for any indirect or consequential damages and, in particular, shall accept no liability whatsoever for loss of income deriving from the purchase of Meraki Official products from the Site. Meraki Official’s liability is limited to the value of the Goods the subject of an Order. This website may contain links to other websites. Meraki Official is not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by Meraki Official. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites. Every effort is made to ensure the efficient operation of the Site and Services and that the information contained within the Site is accurate at all times. However, Meraki Official takes no responsibility, and will not be liable for the Site becoming temporarily unavailable in the instance of technical issues or any associated problems arising from technical or other associated issues beyond our control.

INTELLECTUAL PROPERTY For purposes of this Agreement, the term ‘Content’ means a creative expression and includes video, audio, photographs, images, illustrations, animations, logos, tools, written posts, replies, and comments, information, data, text, software, scripts, executable files, graphics, and interactive features, any of which may be generated, provided, or otherwise made accessible on or through the Site. This Site contains material which is owned by or licensed to Meraki Official. This material includes the design, layout, look, appearance and graphics. Reproduction is prohibited. All trademarks reproduced in this Site which are not the property of, or licensed to, the operator are acknowledged on the Site.